Built on trust, honored with promises kept

The Pillars of Our Claim Philosophy

At ICICI Lombard, our unwavering commitment and core competencies drive us to deliver exceptional service, promptly settling claims and fulfilling our promises with utmost integrity.

Where Our Promises Reside, Trust Thrives

Prioritize your peace of mind.

Take the first step towards a successful claims resolution with our experienced professionals

Raise a Claim

We are supporting diverse industries

Claim Settlement Without Boundaries

Experience the excellence of our claim settlement process, boasting an industry-leading ratio of 80-90%.

At ICICI Lombard, we stand out for rapid claims processing ensuring that clients recieve their settlements promptly. Our focus on efficiency means less hassle and quicker resolution for you

Claim Settlement Ratio

We've got you covered with our hassle-free claims

Our Easy Claim Process

At ICICI Lombard, we provide seamless claim settlements with global coverage, a robust CAT program, and speedy cashless approvals. Trust us for exceptional service and comprehensive protection.

IL TakeCare App

Simplify your business insurance with our all-in-one app. Seamlessly manage policies, submit claims, and recive prompt settelments-all at your fingertips.

Say goodbye to insurance hassles and hello to a quick,hassle-free Solution. Download now and experience the convenience of managing your insurance needs with ease.

Download the IL TakeCare App

Cashless Process
Reimbursement Process

Insured to get admitted in network hospital

Hospital to send cashless request to ILHC

Process @ILHC

Insured to pay no-payables and discharge

Insured to collect all the claim documents during discharge

Claim form can be downloaded from our website www.icicilombard.com

Claim to be submitted within 30 days from date of discharge

Claim Status can be tracked Online or by sending an SMS to 575758

Note

Insured will be notified via SMS/eMail at all events of Claim process. And also a call will be made if the Claim has been queried. (subject to availability of insured/dependants contact details)

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At ICICI Lombard, we provide seamless claim settlements with global coverage, a robust CAT program, and speedy cashless approvals. Trust us for exceptional service and comprehensive protection.

Marine

OUR STRENGTHS

ISO- 9001:2015 Certified
In house Marine loss control engineering
In house loss minimization experts with no dependency on surveyors
Best in class salvage recovery capability with approx. 50%
Strong network with local insurers in major countries of the world

CLAIM EXPERIENCE

Handling 60,000+ claims annually, with minimum settlement TAT
96% of these claims settled in 90 days
ICICI Lombard is one of the players where claims repudiated ratio is the least in the industry

Property

Trusted by 250+ customers with comprehensive insurance

OUR STRENGTHS

One of the largest CAT protection program
Reinsurance program backed by A+ & above rated securities
In-house Salvage Realisation team
In-house Investigation Team
Loss minimisation specialists
In-house Risk team (Pre-UW Risk findings vs findings during survey)

Liability

OUR STRENGTHS

Dedicated and skilled claims team comprising of lawyers
Worldwide Network Partners (lawyers, IR teams and surveyors across countries)
E- Registration – Claims are registered on our web portal and acknowledged immediately with a claim reference no. (eliminating the gap between intimation and acknowledgement)
Timely Coverage Assessments (carried out within 30 days post submission of complete set of documentation)
Speedy TAT (Proactive approach for completing assessment & expeditious settlement)

CLAIM EXPERIENCE

Claims have seen a steep increase about 550 + claims reported last year
Claims managed throughout the world
Top claims
1. In Frequency – India followed by USA and Europe
2. In Severity- USA followed by Europe and India
82% of claims are managed in house thorough the team of lawyers
Handholding of the client for time sensitive claims eg: Cyber; K&R
Best in class law firms and loss adjusters empaneled

Claim Process

Prioritize your peace of mind.

Insurance claims made simple.

Built on trust, honored with promises kept

The Pillars of Our Claim Philosophy

Where Our Promises Reside, Trust Thrives

Where Our Promises Reside, Trust Thrives

Prioritize your peace of mind.

Take the first step towards a successful claims resolution with our experienced professionals

We are supporting diverse industries

Claim Settlement Without Boundaries

Experience the excellence of our claim settlement process, boasting an industry-leading ratio of 80-90%.

Claim Settlement Ratio

We've got you covered with our hassle-free claims

Our Easy Claim Process

IL TakeCare App

Say goodbye to insurance hassles and hello to a quick,hassle-free Solution. Download now and experience the convenience of managing your insurance needs with ease.

Download the IL TakeCare App

Insured to get admitted in network hospital

Hospital to send cashless request to ILHC

Process @ILHC

Insured to pay no-payables and discharge

Insured to collect all the claim documents during discharge

Claim form can be downloaded from our website www.icicilombard.com

Claim to be submitted within 30 days from date of discharge

Claim Status can be tracked Online or by sending an SMS to 575758

Note

Marine

Property

Liability

Intimate your claim

Survey of loss site

Documents list for processing claim

Submittions of Documents

Survey report of Surveyor

Offer for Settlement

Consent on offer

Insured to get admitted in network hospital

Hospital to send cashless request to ILHC

Process @ILHC

Insured to pay no-payables and discharge

Insured to pay no-payables and discharge

Leading the way to a secured future